topic can't view monthly packs in Pay as you go

can't view monthly packs

Abir007 — Tue, 01 Apr 2025 15:18:02 GMT

Hi,

i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _

Packs Error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

Re: can't view monthly packs

Lesley_W — Tue, 01 Apr 2025 17:25:12 GMT

Hi @Abir007

Thanks for coming to our community.

Are you logged into your EE account when this is happening?

Lesley

Re: can't view monthly packs

Abir007 — Tue, 01 Apr 2025 17:34:40 GMT

yes i am logged in and both website and app giving me same error.

Re: can't view monthly packs

Lesley_W — Tue, 01 Apr 2025 17:42:31 GMT

Thanks for confirming that @Abir007

Are you currently a pay as you go customer and looking to change your pack? Or is this to take out a new SIM?

Lesley

Re: can't view monthly packs

Abir007 — Tue, 01 Apr 2025 19:49:11 GMT

i am paying 20Pound monthly for 50Gb internet and local unlimited text & call, i am looking for alternate packs.

Re: can't view monthly packs

XRaySpeX — Tue, 01 Apr 2025 23:59:18 GMT

Text ALL PACKS to 150 to see available packs.

Re: can't view monthly packs

Abir007 — Thu, 03 Apr 2025 15:43:33 GMT

i tried to activate 10 Pound pack and it tells me to simply top up 10 pound to activate pack and i topped up 10 pound and nothing happens.

Re: can't view monthly packs

Ali_A — Thu, 03 Apr 2025 17:42:03 GMT

@Abir007

Are you able to text PACK10 to 150?

If it says it's already active, and you have credit showing, try texting NOW to 150.

For other options, visit Text services for pay as you go mobile

Ali