topic Re: Refund in Pay as you go

Refund

Chanellejoy — Sun, 30 Mar 2025 06:15:02 GMT

Hello, yesterday I paid a subscription pack of £20 for 50 GB. But I'm currently in Senegal and I realized that this pack doesn't work outside the UK. When I paid for the pack, it was specified that I could have a refund before 14 days, but I can't find in my account where to request the refund. can you help me please? thank you

Re: Refund

Chris_B — Sun, 30 Mar 2025 07:20:33 GMT

@Chanellejoy it was specified you could get a refund, where did you get that information from ?

PAYG top ups are none refundable.

Re: Refund

XRaySpeX — Sun, 30 Mar 2025 11:14:02 GMT

You can only get a refund on an unused SIM within 14 days of it being bought, not when you buy a pack for an existing SIM.