topic Re: Pack says waiting? in Pay as you go

Pack says waiting?

Herbinator — Wed, 26 Mar 2025 19:27:16 GMT

Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc).

Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering the sim live?

Re: Pack says waiting?

XRaySpeX — Wed, 26 Mar 2025 19:38:14 GMT

Text NOW to 150.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pack says waiting?

Herbinator — Thu, 27 Mar 2025 07:38:19 GMT

Hi, it says

Sorry, but we couldn't complete your request as you currently don't have a Pack. To choose a Pack, text ALL PACKS to 150.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

But I do have a pack and it says waiting

Re: Pack says waiting?

Alex_H — Thu, 27 Mar 2025 09:14:54 GMT

Hi @Herbinator,

Welcome to the EE Community

If it has not kicked in after texting NOW the best thing to do is reach out to our Pay as you go team on 150 or 07953 966 150 from a non EE phone. It sounds like your first pack has not activated properly and one of our guides will be able to get it resolved.

Alex

Re: Pack says waiting?

Herbinator — Thu, 27 Mar 2025 10:18:07 GMT

The agent was able to see there was an issue with the original pack so refunded me and set up another pack

Re: Pack says waiting?

Alex_H — Thu, 27 Mar 2025 11:34:44 GMT

@Herbinator Glad to hear you got it resolved, thanks for coming back to the community to provide an update.

Alex