topic Re: Customer service contact - discrimination against ASD in Pay as you go

Customer service contact - discrimination against ASD

Lin-Janet — Fri, 21 Mar 2025 12:22:23 GMT

Good afternoon. I wanted to upgrade a PAYE to monthly contract but the website is so bad I can't find the right package. I was dismayed to find that EE does not provide a customer service email or ChatBot option. How is it possible that I can write them a letter and post it, but not send an email?
I am seriously telephone phobic, I cannot call them and that also rules out the Text relay service. I find this discriminatory and will leave EE for Vodafone as soon as I can, where there is a ChatBot and email address.

Re: Customer service contact - discrimination against ASD

bristolian — Fri, 21 Mar 2025 13:48:18 GMT

@Lin-Janet wrote:

I find this discriminatory and will leave EE for Vodafone as soon as I can, where there is a ChatBot and email address.

Where have VF published an email address? Can you give a link.

EE do have a chat-bot option.

Re: Customer service contact - discrimination against ASD

Chris_B — Fri, 21 Mar 2025 13:53:06 GMT

@Lin-Janet Nothing stopping you from going to a store.
emails are to slow to deal with customer issues.

Re: Customer service contact - discrimination against ASD

Lin-Janet — Fri, 21 Mar 2025 14:12:55 GMT

How naive - I live in a remote area, there is no store in 15 miles.

Re: Customer service contact - discrimination against ASD

XRaySpeX — Fri, 21 Mar 2025 15:00:28 GMT

@Lin-Janet : Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

Re: Customer service contact - discrimination against ASD

Chris_B — Sat, 22 Mar 2025 14:17:06 GMT

@Lin-Janet so pointing out the obvious is naive, and don’t know where you live exactly so please excuse my naivety for giving you an opinion that your not happy with.