topic Re: Phone number disconnected in Pay as you go

Phone number disconnected

Cactusman2022 — Fri, 21 Mar 2025 08:30:38 GMT

I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending.

[Mod edit - added title]

Re: Phone number disconnected

Michael_D — Fri, 21 Mar 2025 08:31:58 GMT

Hi @Cactusman2022

Thanks for coming to the community.

It sounds like your SIM may have gone into hibernation.

When did you last use the SIM for chargeable activity such as making a chargeable call or sending a text?

Michael

Re: Phone number disconnected

XRaySpeX — Fri, 21 Mar 2025 16:32:40 GMT

@Cactusman2022 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.