topic New Sim in Pay as you go

New Sim

Jade1975 — Thu, 20 Mar 2025 12:54:19 GMT

I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead sim

And I'm new customer

Chris_B — Thu, 20 Mar 2025 13:27:50 GMT

@Jade1975 sim cards take up to 24 hours to activate.

Jade1975 — Fri, 21 Mar 2025 01:00:06 GMT

It's been 24 hours and the sim is still dead

Linzi_H — Fri, 21 Mar 2025 08:19:11 GMT

Welcome to the Community.

I know you'll be eager to get things working so you can use your new services.

Do you have access to the EE app? Have you linked your new SIM and EE mobile number there?
Have you tried to top up yet?

If you've tried all of these steps and things aren't working, please call us so the team can help.
Linzi

Jade1975 — Sat, 22 Mar 2025 20:13:06 GMT

I call yesterday the sort it out for some reason you sent me a cancelled sim

Lesley_W — Sun, 23 Mar 2025 08:02:37 GMT

Thanks for the update @Jade1975

I'm sorry this happened, did the team arrange a new one to be sent?

Lesley