topic Re: Hi am try to top my phone up with my voucher cause my phone been cut of and a f in Pay as you go

Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Jamieleec25 — Sun, 16 Mar 2025 13:18:30 GMT

Re: Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Jamieleec25 — Sun, 16 Mar 2025 13:13:48 GMT

hi I'm trying to Top my phone up with my voucher cause my phone been off and a need to contact family

Re: Hi am try to top my phone up with my voucher cause my phone been cut of and a f

XRaySpeX — Sun, 16 Mar 2025 13:20:07 GMT

@Jamieleec25 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Jamieleec25 — Sun, 16 Mar 2025 13:22:33 GMT

Last mouth but a do it threw top up each month

Re: Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Leanne_T — Sun, 16 Mar 2025 14:59:37 GMT

Hi @Jamieleec25

Thanks for coming here.

Do you have signal showing on your device? What happens when you try and make a call or send a text?

Leanne.