topic Top-up Not added to my account in Pay as you go

Top-up Not added to my account

AliGanji — Thu, 13 Mar 2025 07:37:57 GMT

I recently tried to top-up my EE Sim through Paypal partner Xoom.

My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim.
Any idea what I should do?

Michael_D — Thu, 13 Mar 2025 10:06:41 GMT

Welcome to the community.

If the payment was made through Xoom, I would recommend speaking to them first of all so they can ensure that the money has been directed correctly.

If they confirm it has, you can then speak to our customer service guides so they can look to do a payment search.

Michael

XRaySpeX — Thu, 13 Mar 2025 13:31:10 GMT

@AliGanji : What does texting AL to 150 from your no. fully report verbatim (it is free)?