topic Re: Viewing PAYG call charges on MyEE portal website in Pay as you go

Viewing PAYG call charges on MyEE portal website

CJones8 — Mon, 10 Mar 2025 16:11:33 GMT

How can you view call charges for a PAYG mobile?

There used to be a screen on the manage mobile section of the portal to view recent usage for your PAYG mobile, with if I remenber correctly 3 tabs - one each for calls, text and data. That showed the details (time and cost) of recent calls.

Looking today that facility seems to have disappeared and all that is shown is your current credit balance.

How can I see my recent call history?

Re: Viewing PAYG call charges on MyEE portal website

XRaySpeX — Mon, 10 Mar 2025 16:28:36 GMT

See p2 of PLAN PRICE GUIDE Non-Standard Charges Pay as you go

Re: Viewing PAYG call charges on MyEE portal website

CJones8 — Mon, 10 Mar 2025 16:53:43 GMT

That shows the cost per minute etc.
You used to be able to get a list of your recent calls on the portal showing the number called, time of call, duration, and cost. That is what I was looking for.

Re: Viewing PAYG call charges on MyEE portal website

XRaySpeX — Mon, 10 Mar 2025 16:56:56 GMT

Yes, there used to be a Your Usage section but I can't find it now.

Re: Viewing PAYG call charges on MyEE portal website

XRaySpeX — Mon, 10 Mar 2025 17:13:19 GMT

I've found it now!

On your online MyEE: Home > Top Tasks > View Full Usage > Your Usage will list usage for up to the last 30 days.

I've never seen 3 tabs under it. It's just a list of calls & texts you've made. Data isn't charged directly. You have to buy a pack or data add-on to use it.

Re: Viewing PAYG call charges on MyEE portal website

CJones8 — Tue, 11 Mar 2025 09:11:43 GMT

Thanks for that, found it now. It did however take quite a bit of time to find the "home" page and to be honest I couldn't find it from the 'mobile' pages - none of them seem to have a "home/My EE" link or breadcrumb on them. I ended up going to "manage my broadband" which had a "My EE > My EE Home broadband" breadcrumb. From there I could select the "My EE" link that took me a page with the "Top Tasks > Show full usage" link. I have bookmark that page for future reference.
Re: 3 tabs, I think I was misremembering slightly - there are 3 summary usage blocks on the page with the recent usage below them. I think I recalled selecting those block to show specific usage but obviously not.
Anyway all sorted now. Many thanks for the help.

Re: Viewing PAYG call charges on MyEE portal website

XRaySpeX — Tue, 11 Mar 2025 12:52:04 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.