topic Re: Online chat in Pay as you go

Online chat

SimonR_43 — Tue, 29 Oct 2024 09:59:37 GMT

Hi I’m trying to speak to someone on the online chat about account but it’s not coming up….im on 125gb for £30 and noticed on website can now get 150gb for £20 it’s wanting me to buy new sim which I don’t need, I can’t do call as deaf so need the online chat more but can’t find a way ..if anyone can help

Re: Online chat

Linzi_H — Tue, 29 Oct 2024 13:52:07 GMT

Hi @SimonR_43

Welcome to the community.

If you text ALL PACKS to 150, does the £20 Pack show for you with the 150GB of data?

If it doesn't, it will be a promotional offer and you'd need to order a new SIM HERE.

I hope this helps,

Linzi 😊

Re: Online chat

XRaySpeX — Wed, 30 Oct 2024 23:17:20 GMT

The offer in the online shop is for a new PAYG SIM with a promotional enhanced pack. You need to buy that SIM to get it. That promotional pack is offered to existing SIMs with their existing packs.

Re: Online chat

estimiller — Tue, 04 Mar 2025 13:30:52 GMT

Re: Online chat

estimiller — Tue, 04 Mar 2025 13:31:22 GMT

How do I get deta i am in dubai

Re: Online chat

estimiller — Tue, 04 Mar 2025 13:31:48 GMT

How

Re: Online chat

estimiller — Tue, 04 Mar 2025 13:32:20 GMT

Also if I am in dubai

Re: Online chat

estimiller — Tue, 04 Mar 2025 13:33:09 GMT

Can I buy a day pass to use in dubai?

Re: Online chat

Katie_B — Tue, 04 Mar 2025 15:57:59 GMT

Hi @estimiller.

Thanks for coming here.

When you arrived in Dubai did you receive a welcome text from EE?

Katie