topic Re: The text packs Not working in Pay as you go

The text packs Not working

Daniel2222 — Thu, 27 Feb 2025 08:45:28 GMT

My old pack is finished/run out/ end of month . i topped up a £10 at shop . on phone with ee . text ALL PACKS

Pick PACK10 . this gives this and this text yes
YES
Top up £10 for this pack
I Just did, check text balance to be sure
yes you top up 10 mins ago
so active my pack10 , yes , ...
have to top up £10
😡its just looping to info and not doing it

Re: The text packs Not working

Alex_H — Thu, 27 Feb 2025 10:55:03 GMT

Hello @Daniel2222,

Welcome to the EE Community

Was the £10 pack the pack you had previously that just ran out? If so try texting NOW to 150 to start a new pack. Have you also tried purchasing the pack via your online account on the website or app?

Alex

Re: The text packs Not working

XRaySpeX — Thu, 27 Feb 2025 16:51:52 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?