topic Re: Adding another mobile to account in Pay as you go

Adding another mobile to account

happyhacker — Mon, 24 Feb 2025 16:45:22 GMT

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

Re: Adding another mobile to account

Christopher_G — Mon, 24 Feb 2025 18:49:37 GMT

Hi @happyhacker

Welcome to the community.

If you speak with our Customer Support team, they'll be able to check how the accounts are registered and see if they can be linked manually.

Chris

Re: Adding another mobile to account

XRaySpeX — Mon, 24 Feb 2025 19:40:09 GMT

@happyhacker : What other devices are already on your EE a/c? If they are on contract, you can't add a PAYG no. to it. They don't mix.

Re: Adding another mobile to account

happyhacker — Mon, 24 Feb 2025 19:45:21 GMT

Just another payg mobile. I see no advantage registering another so leave it I think.

Re: Adding another mobile to account

XRaySpeX — Mon, 24 Feb 2025 19:50:53 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Adding another mobile to account

happyhacker — Wed, 26 Feb 2025 08:26:37 GMT

I don't know what 'link' means. I don't want incoming to my main mobile being linked to my old Doro I keep in the car. It doesn't matter now. I'll leave it as is as I have managed to add credit w/o registering the Doro. Thanks.

Re: Adding another mobile to account

XRaySpeX — Wed, 26 Feb 2025 10:45:52 GMT

It just means registering it to your a/c so that you can manage it online or by app. When having 2 nos. linked to the same a/c what you do with 1 no. will not affect the other. You could create a separate a/c for it, if you like.

Re: Adding another mobile to account

happyhacker — Wed, 26 Feb 2025 16:43:29 GMT

This is the message I got when I went ot "add another product':

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

Thanks.