topic Re: I bought a £10 EE sim inserted it and still no balance please help in Pay as you go

I bought a £10 EE sim inserted it and still no balance please help

Waynie123 — Tue, 25 Feb 2025 15:59:57 GMT

I bought a SIM and paid £10 for 8gb data 500mins and unlimited texts I've inserted into phone. I've sent a message to 150 saying pack 10 they said you're on an old pack 10 update bankcard details to activate I've done that balance still at zero please can somebody help many thanks

Re: I bought a £10 EE sim inserted it and still no balance please help

Leanne_T — Tue, 25 Feb 2025 18:09:27 GMT

Hi there @Waynie123

Thanks for coming to the community.

When did you purchase the SIM and is this the first time you have topped up?

Could you text BALANCE to 150 and let me know the full reply?

Speak soon 🙂

Leanne.

Re: I bought a £10 EE sim inserted it and still no balance please help

XRaySpeX — Tue, 25 Feb 2025 19:21:24 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?