topic Re: EE in Pay as you go

EE

JamieF19 — Mon, 17 Feb 2025 23:02:42 GMT

Hello, topped up today with the 15£ pack which includes unlimited minutes texts and 25gb of data. I Cant use data all of a sudden and any phone call i go to make days I do not have enough credit to make this call. I’ve already messaged balance to 150 and says I have the 15 £ pack. I’ve also turnt on airplane mode and turnt off my phone both didn’t work and I’ve now tried to take my sim out and put it back in this also does not work.

Re: EE

XRaySpeX — Mon, 17 Feb 2025 23:59:49 GMT

@JamieF19 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: EE

Rach_H — Wed, 19 Feb 2025 14:52:56 GMT

Hi @JamieF19

Welcome to the Community!

We don't want you to have any issues using your pack, so I'm sorry to hear this has happened.

Have you been able to make calls and use data since adding your pack, or has this been an issue for the entire time?

Rach