topic Re: Refund in Pay as you go

Refund

Chelseaboyo — Tue, 18 Feb 2025 04:28:13 GMT

I phoned an advisor earlier today to get £30 refund as I’m changing from pay as you go to a contract, all went through okay and should get the money within 72 hrs, advisor very helpful throughout the call.
but I logged into my account and the £30 is still showing on there, dose this mean the refund is not happening?

im worries now as it automatically renews on there 25th and I don’t want to lose the money

Re: Refund

XRaySpeX — Tue, 18 Feb 2025 05:03:01 GMT

@Chelseaboyo : Your £30 PAYG balance will be credited to your contract a/c but you've yet to create it.

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: Refund

Chelseaboyo — Tue, 18 Feb 2025 05:11:10 GMT

No didn’t help because I don’t think you read the above properly.
I phoned and the advisor said that it’s all gone through and I’ll get the money within 72hr!

but when I logged into my to the account the £30 was still showing, so dose this mean it’s not been submitted properly or dose it show on account till the refund goes through?

that clearer for you to understand??

Re: Refund

Chris_B — Tue, 18 Feb 2025 08:20:55 GMT

@Chelseaboyo PAYG credit is nonrefundable. It’ll be placed on your contract account and use towards future bills. Has your contract started ? if it has then you need to call customer support and request that they change your account from PAYG to a contract account as you’re still probably logging into your PAYG account

Re: Refund

XRaySpeX — Tue, 18 Feb 2025 12:09:05 GMT

I read what you said he said with a pinch of salt. It clearly hasn't "all gone thro'" as the £30 is still present on your PAYG a/c.

If you want to be sure it doesn't auto renew then text STOP PACK to 150 before the 25th.