topic Re: Suspended account in Pay as you go

Suspended account

thecreche0 — Sun, 16 Feb 2025 16:40:32 GMT

I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?

Re: Suspended account

XRaySpeX — Sun, 16 Feb 2025 16:49:23 GMT

@thecreche0 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Suspended account

Schockwave — Sun, 16 Feb 2025 16:50:34 GMT

Hello @thecreche0 ,

Welcome to the community,

It looks like it may have gone into hibernation, as if you do not make a chargeable call or text, then this can happen, see here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642