topic Re: It’s my account suspended ? in Pay as you go

It’s my account suspended ?

Danny961 — Thu, 13 Feb 2025 15:43:09 GMT

Please can someone help me . I think my SIM card it’s deactivated. Can I do something to reactivate it? I top up some credit but I can’t active it !

Re: It’s my account suspended ?

XRaySpeX — Thu, 13 Feb 2025 15:51:03 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: It’s my account suspended ?

Danny961 — Thu, 13 Feb 2025 15:53:16 GMT

I don’t know when I did my last top up ! I been a while since then ! But I did a chargeable action today and I top up some credit but when I want to buy a pack it’s popping up an error on the ee website ! How to proceed further now ?

Re: It’s my account suspended ?

XRaySpeX — Thu, 13 Feb 2025 15:56:47 GMT

If it has already gone into hibernation, topping-up now would be too late. You need to call CS to try & get it back.