topic Re: Paying by voucher in Pay as you go

Paying by voucher

Johnstr2025 — Wed, 12 Feb 2025 15:39:56 GMT

Have paid into my account but we still saying I have to pay in to make calls or texts.??

Re: Paying by voucher

Rach_H — Wed, 12 Feb 2025 18:50:23 GMT

Hi @Johnstr2025,

Welcome to the Community!

Are you a Pay Monthly or a Pay As You Go customer?

Rach

Re: Paying by voucher

XRaySpeX — Wed, 12 Feb 2025 20:14:00 GMT

@Johnstr2025 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Paying by voucher

Johnstr2025 — Wed, 12 Feb 2025 20:17:24 GMT

I am pay as you go but have not used it for a while and every time I try to text or call it says I need to top up which I have but still can't use.

Re: Paying by voucher

XRaySpeX — Wed, 12 Feb 2025 20:19:45 GMT

@Johnstr2025 : How long's "a while?" Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.