topic Re: My mobile number in Pay as you go

My mobile number

Mo079 — Sun, 09 Feb 2025 22:19:55 GMT

Hi, my mobile number has been disconnected just yesterday and it doesn’t seem I can top it up. Can someone from a support team help me

Re: My mobile number

bristolian — Sun, 09 Feb 2025 22:28:52 GMT

There is no access to individual accounts on this public internet forum, your query is account-specific. You should contact EE CS in this instance.

They are on 07953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype.

Re: My mobile number

XRaySpeX — Sun, 09 Feb 2025 22:56:24 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.