topic Subscription pack in Pay as you go

Subscription pack

pcallan69 — Sat, 08 Feb 2025 08:28:22 GMT

My £15 pack didn’t renew because there was no money in my account so I have topped up. Now it’s asking me to pay again to start my pack again but I have the credit already on my EE account!

Re: Subscription pack

XRaySpeX — Sat, 08 Feb 2025 09:45:50 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Subscription pack

Stev15 — Sat, 08 Feb 2025 10:25:16 GMT

Same thing has just happened to me payment was declined because of a new card topped up and credit showing on account but not got anything on my pack if I start a new pack I loose all my boosts

Re: Subscription pack

Alex_H — Sat, 08 Feb 2025 12:32:19 GMT

Hi @Stev15,

Welcome to the EE Community

You don't lose your boosts when starting a new pack unless you were changing to a pack below £10. So if you start a new pack from the credit you have topped up any existing boosts should remain. What are EE Free Boosts? | Mobile Help | EE

Alex