topic Re: Top up £5 get another £5 added offer from EE. in Pay as you go

Top up £5 get another £5 added offer from EE.

MyNameIsChris7 — Sun, 02 Feb 2025 00:17:54 GMT

Hello,

I got a text message saying that if I top up £5 on my EE account, I'll get another £5, which should then total up to £10.00 surely. However, I've got nothing and I'm left with £6.10 on my EE account. No extra credit has been added, what do I do about this? It feels like I've just topped up for no reason & that I can't even use the credit on my EE account.

Someone explain/or help? I really want this offer and surely I should have received it!

Thanks.

Re: Top up £5 get another £5 added offer from EE.

Schockwave — Sun, 02 Feb 2025 09:02:26 GMT

@MyNameIsChris7 , where did the text message come from? Can you post it here, so that we can take a look to see if it is genuine or not?

Re: Top up £5 get another £5 added offer from EE.

Northerner — Sun, 02 Feb 2025 10:39:01 GMT

Hi @MyNameIsChris7

Try restarting your device.

What does it say if you text BA to 150.

Thanks

Re: Top up £5 get another £5 added offer from EE.

MyNameIsChris7 — Sun, 02 Feb 2025 12:55:04 GMT

Hi there,

Thanks for both of your responses. This is the text message that I received from EE.

And when I text BALANCE to 150, it says that I've got £6.10 (including the £1.10 I had previously & the £5.00 I topped up).

I'm seriously confused because now it feels like I topped up my EE account for no reason & I don't think I can get it refunded back to me either. Even when I go to My EE, I have an addon "INCENTIVE for £5 Free Credit reward" and I haven't got it.

Thanks.

Re: Top up £5 get another £5 added offer from EE.

MyNameIsChris7 — Sun, 02 Feb 2025 13:23:46 GMT

UPDATE

I called 150 for assistance with this free offer & they assisted me due to me not receiving it. Amazing support & I'm very grateful that EE is amazing at support their support. 🙂

Thank you!