topic Re: Pay as you go in Pay as you go

Pay as you go

Lesleyla — Thu, 30 Jan 2025 17:57:02 GMT

I cant receive calls or top up as it cuts me off before asking for the top up. I havent topped up in a long time so has this affected my phone ?

Re: Pay as you go

Northerner — Thu, 30 Jan 2025 18:17:12 GMT

Hi @Lesleyla

Are you in the UK.
When did you last make a chargeable call or text.

Please read here about EE hibernation policy.

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: Pay as you go

XRaySpeX — Thu, 30 Jan 2025 21:48:55 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Pay as you go

MyNameIsChris7 — Fri, 31 Jan 2025 06:03:24 GMT

Hi there,

You'll probably need to top up your account where possible. Ensure you top up the amount that is required. You can watch this video to find out more about topping up your account.

You can also call EE from 150 from an EE phone or from another phone 0800 079 8586.

I hope this helps.