topic Re: PACK10 isn't working in Pay as you go https://community.ee.co.uk/t5/Pay-as-you-go/PACK10-isn-t-working/m-p/1500353#M70735 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4109759">@olly_501</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Can you try to text NOW to 150 to see if that will restart your pack?</P> <P>If it doesn't, I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A> a call so they can check the status on your account and help to get the pack activated.</P> <P>Michael</P> Mon, 27 Jan 2025 09:31:25 GMT Michael_D 2025-01-27T09:31:25Z PACK10 isn't working https://community.ee.co.uk/t5/Pay-as-you-go/PACK10-isn-t-working/m-p/1500313#M70734 <P>On Thursday I put £10 on my account ready for the pack to renew on Friday, the pack didn't renew and when I try to start PACK10 I get told to put £10 on my account even though when I look at the balance I have £10 on my account.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250127-072527.png" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/36628iC1DC9C13323C89D6/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250127-072527.png" alt="Screenshot_20250127-072527.png" /></span></P><P> </P> Mon, 27 Jan 2025 07:28:29 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PACK10-isn-t-working/m-p/1500313#M70734 olly_501 2025-01-27T07:28:29Z Re: PACK10 isn't working https://community.ee.co.uk/t5/Pay-as-you-go/PACK10-isn-t-working/m-p/1500353#M70735 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4109759">@olly_501</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Can you try to text NOW to 150 to see if that will restart your pack?</P> <P>If it doesn't, I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A> a call so they can check the status on your account and help to get the pack activated.</P> <P>Michael</P> Mon, 27 Jan 2025 09:31:25 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PACK10-isn-t-working/m-p/1500353#M70735 Michael_D 2025-01-27T09:31:25Z