topic Re: My old pay as you go sim doesnt work even though i dod a top up in Pay as you go

My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 17:53:15 GMT

my old pay as you go card doesnt work even though I payed £15 for it more than 24hrs ago

BTW:the number is ****************

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Re: My old pay as you go sim doesnt work even though i dod a top up

Northerner — Sun, 26 Jan 2025 17:43:43 GMT

Hi @Shark0978

When did you last make a chargeable call or text.

Please read EE hibernation policy:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 17:56:02 GMT

I used it 18th November 2023

Re: My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 17:56:46 GMT

But I tried paying for it yesterday to get it out of hibernation but so far it's not working

Re: My old pay as you go sim doesnt work even though i dod a top up

XRaySpeX — Sun, 26 Jan 2025 18:09:29 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping up now is too late to take it out of hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 20:18:15 GMT

If I go to a ee shop could I take it out of hibernation or is It permanently gone

Re: My old pay as you go sim doesnt work even though i dod a top up

XRaySpeX — Sun, 26 Jan 2025 20:28:21 GMT

Depends when you last made a chargeable action. Only you would know.

Re: My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 20:33:03 GMT

My last chargeable call was 28 October 2023

Re: My old pay as you go sim doesnt work even though i dod a top up

XRaySpeX — Sun, 26 Jan 2025 21:16:50 GMT

That's well over a year ago. You've lost that no. for good & the SIMs been deactivated in about July 2024 due to your lack of use of it. Just buy another PAYG SIM.

Re: My old pay as you go sim doesnt work even though i dod a top up

Shark0978 — Sun, 26 Jan 2025 21:20:06 GMT

Is there a way of getting my money back from that account because I just put it yesterday

Re: My old pay as you go sim doesnt work even though i dod a top up

XRaySpeX — Sun, 26 Jan 2025 21:22:09 GMT

No!