https://community.ee.co.uk/t5/Pay-as-you-go/Account-Closed/m-p/1500095#M70718 <P>Dear EE,</P><P>I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.</P><P>I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your help number)<BR />I would like to have it reset and become operative again.&nbsp;<BR /><BR />Thank you in advance,</P><P>CM</P> Sun, 26 Jan 2025 11:00:33 GMT rasekm 2025-01-26T11:00:33Z https://community.ee.co.uk/t5/Pay-as-you-go/Account-Closed/m-p/1500095#M70718 <P>Dear EE,</P><P>I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.</P><P>I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your help number)<BR />I would like to have it reset and become operative again.&nbsp;<BR /><BR />Thank you in advance,</P><P>CM</P> Sun, 26 Jan 2025 11:00:33 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Account-Closed/m-p/1500095#M70718 rasekm 2025-01-26T11:00:33Z https://community.ee.co.uk/t5/Pay-as-you-go/Account-Closed/m-p/1500099#M70719 <P>PAYG phones are hibernated after 179 days without chargeable usage, and have approx 3months grace to reactivate before outright disconnection occurs at 273 days.</P> <P>If you are in that 3month grace period, you need to contact EE-CS for reactivation - they are on 07953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype.</P> <P>There is no access to individual customer accounts on this forum.</P> Sun, 26 Jan 2025 11:14:49 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Account-Closed/m-p/1500099#M70719 bristolian 2025-01-26T11:14:49Z