topic Re: Number hibernation in Pay as you go

Number hibernation

K4mz — Sun, 26 Jan 2025 01:03:12 GMT

Hi i think my pay as you go SIM card is gone into hibernation i didn’t use it for 6 months as I’ve been abroad when i call the number it says welcome to ee voice mail dose that mean it’s locked? I’ve also just topped it up with £5 now please let me know what i need to do?

Thank you

Re: Number hibernation

bristolian — Sun, 26 Jan 2025 02:59:34 GMT

PAYG lines are hibernated after 179days without chargeable use.

You then have approx 3months to reactivate your line via EE-CS before outright disconnection after 274 days.

You need to contact CS on 07953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype.

Re: Number hibernation

K4mz — Sun, 26 Jan 2025 03:22:42 GMT

So if my sim is hibernated will it go to EE voice mail when i call the number?

Re: Number hibernation

Lesley_W — Sun, 26 Jan 2025 08:33:58 GMT

Hi @K4mz

Welcome to our community.

Yes, the call wouldn't be able connect if the SIM was in hibernation and may divert to voicemail.

Lesley

Re: Number hibernation

XRaySpeX — Sun, 26 Jan 2025 18:52:16 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping up now is too late to take it out of hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.