topic Re: Data pack has not renewed, despite having £10 credit. in Pay as you go

Data pack has not renewed, despite having £10 credit.

Spurslady_25 — Thu, 23 Jan 2025 11:29:57 GMT

My pack was due to renew today, but is staying it hasn't because I don't have sufficient credit. I had the £10 already in my balance, before midnight.

This is the first time in years that I've had this problem. I've tried texting AL, BALANCE, going on the manage plan page has been no help.

I know the pack is old, but it's been great for me with data building up over the years, and call allowances.

Re: Data pack has not renewed, despite having £10 credit.

XRaySpeX — Thu, 23 Jan 2025 11:33:45 GMT

If it is a legacy pack it may be that EE has discontinued it.

Have you tried texting ALL PACKS to 150 & choosing 1?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data pack has not renewed, despite having £10 credit.

Spurslady_25 — Thu, 23 Jan 2025 11:35:17 GMT

This what I get from 150

Your current balance as of today 11:13 is £10.00. Your last top up was £10.00 on 22/01/2025 at 23:17. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Data pack has not renewed, despite having £10 credit.

Spurslady_25 — Thu, 23 Jan 2025 12:33:24 GMT

I have just texted NOW to 150, a d this is what the reply is:

You need to add some credit to pay for your Pack, please top up at ee.co.uk/EE. Your pack will then start automatically.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Even though it is showing as having £10 credit.

Your current balance as of today 12:29 is £10.00. Your last top up was £10.00 on 22/01/2025 at 23:17. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Data pack has not renewed, despite having £10 credit.

Peter_W — Thu, 23 Jan 2025 14:48:44 GMT

Hey there @Spurslady_25, welcome to the EE Community!
Thanks for taking the time to give a rundown of all the things you've tried so far too!

Have you tried connecting to mobile data to see if this helps kick the pack into gear?

Peter