topic Re: Been charge my card WITHOUT my permission in Pay as you go

Been charge my card WITHOUT my permission

JuanfernandoGC — Thu, 23 Jan 2025 00:38:22 GMT

Good morning

I've been abroad the UK for more than a month and wont be back until march for instance I cancelled any sort of subscription or automatic payment taken from my card, and today I wake up to a Data pack being bought automatically???
I don’t understand why? And I think is not acceptable, EE shouldn’t be allowed to do this without my consent..

What am I gonna do with a data-pack here in Asia when I cannot use it…

I already cancelled it again to avoid recurring payments but I need help on how to avoid EE doing it regardless without my consent…

if this happens again I will report to the financial ombudsman cos is scam.

Juan Fernando Guevara

Re: Been charge my card WITHOUT my permission

Katie_B — Thu, 23 Jan 2025 08:03:13 GMT

Hi @JuanfernandoGC.

Thanks for coming here.

I am sorry to hear this has happened.

How did you cancel your recurring payment, was this direct with EE?

Katie

Re: Been charge my card WITHOUT my permission

JuanfernandoGC — Thu, 23 Jan 2025 08:33:32 GMT

Yes, via the app I cancelled all upcoming payments and for some reason it charged me this month again...

Re: Been charge my card WITHOUT my permission

Katie_B — Thu, 23 Jan 2025 08:43:51 GMT

Thanks for confirming @JuanfernandoGC.

Did you cancel your pack as well as removing the payment card?

Speak soon,

Katie

Re: Been charge my card WITHOUT my permission

JuanfernandoGC — Thu, 23 Jan 2025 09:05:31 GMT

I believe i just did cancelled my pack, left my card details there as I top up sometimes...

Re: Been charge my card WITHOUT my permission

Leanne_T — Thu, 23 Jan 2025 09:52:51 GMT

Hi @JuanfernandoGC

Did you text STOP PACK to stop the pack from renewing before travelling?

If you would like to get this looked into and make sure this does not happen again, I would suggest getting in touch with our pay as you go guides they can access the account and see what has happened to help you further 🙂

Ways to contact us can be found in the Contact Us page.

Leanne.