https://community.ee.co.uk/t5/Pay-as-you-go/Active-SIM-card/m-p/1499098#M70671 <P>Morning <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3432054">@12105</a></SPAN></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Is the SIM card on pay as you go?&nbsp;</P> <P>If so, and you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. To get the number reinstated, you would need to <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">contact us from any phone</A> and the team will be happy to help.&nbsp;</P> <P>Please see our <A href="https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls" target="_blank">Why Has My Top Credit Run Out? </A>for full details on hibernation <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.&nbsp;</P> Thu, 23 Jan 2025 08:05:23 GMT Leanne_T 2025-01-23T08:05:23Z https://community.ee.co.uk/t5/Pay-as-you-go/Active-SIM-card/m-p/1499078#M70670 <P>I have a SIM card and it is disabled and now I can't call and I can't send messages and I charged it. Now how can I activate it? I haven't charged it in 3 months</P> Thu, 23 Jan 2025 01:37:21 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Active-SIM-card/m-p/1499078#M70670 12105 2025-01-23T01:37:21Z https://community.ee.co.uk/t5/Pay-as-you-go/Active-SIM-card/m-p/1499098#M70671 <P>Morning <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3432054">@12105</a></SPAN></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Is the SIM card on pay as you go?&nbsp;</P> <P>If so, and you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. To get the number reinstated, you would need to <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">contact us from any phone</A> and the team will be happy to help.&nbsp;</P> <P>Please see our <A href="https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls" target="_blank">Why Has My Top Credit Run Out? </A>for full details on hibernation <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.&nbsp;</P> Thu, 23 Jan 2025 08:05:23 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Active-SIM-card/m-p/1499098#M70671 Leanne_T 2025-01-23T08:05:23Z