topic Re: Payments in Pay as you go

Payments

Lollo83 — Mon, 20 Jan 2025 16:57:48 GMT

buongiorno, devo parlare assolutamente con qualcuno perché mi stanno addebitando più soldi mensilmente. Mi hanno già addebitato questo mese 30 £ per il telefonino. Adesso mi stanno chiedendo altri soldi per il cellulare e il Wi-Fi che me l’hanno tolti nel mese scorso. Soldi in più mi han detto che questo mese non mi toglievano nulla, a parte il telefono quindi questi 76 Pound da dove arrivano

Re: Payments

Lollo83 — Mon, 20 Jan 2025 02:34:57 GMT

Spero che questi soldi non mi vengono tolti qualcuno mi può rispondere urgentemente adesso

Re: Payments

Chris_B — Mon, 20 Jan 2025 07:43:04 GMT

@Lollo83 You have to call customer support when they are open 8am-9pm Monday-Friday

This is a public forum that has no access to your EE account and no one here knows who you are.

Re: Payments

XRaySpeX — Mon, 20 Jan 2025 16:28:18 GMT

@Lollo83 wrote:

good morning, I absolutely need to speak to someone because they are charging me more money monthly. They already charged me 30 pounds this month for the phone. Now they are asking me for more money for the phone and Wi-Fi that they took away from me last month. They told me that this month they were not taking anything away from me, apart from the phone so where did these 76 pounds come from

Re: Payments

XRaySpeX — Mon, 20 Jan 2025 16:30:41 GMT

@Lollo83 wrote:

I hope this money is not taken away from me can someone answer me urgently now

Re: Payments

XRaySpeX — Mon, 20 Jan 2025 16:33:20 GMT

@Lollo83 : Are you really on PAYG? On PAYG EE doesn't take money but you decide what to pay when you like.

Re: Payments

Lollo83 — Mon, 20 Jan 2025 16:33:32 GMT

Buongiorno volevo solamente dirle che il pagamento di questo mese è già
stato fatto il mese scorso che mi hanno detto che il 26 gennaio li scalano
la rata ma mi muovo ho già pagato 30 Pound il 17 Gennaio è il mese scorso
ho pagato 88 £ invece di pagare meno della detto che sto mese lo devo
pagare giusto Fino a febbraio non devo pagare giusto per sapere se capita
che non lo so a meno e non posso neanche
null

Re: Payments

XRaySpeX — Mon, 20 Jan 2025 16:36:21 GMT

@Lollo83 wrote:
Good morning I just wanted to tell you that this month's payment has already
been made last month that they told me that on January 26 they will deduct
the instalment but I'm moving I have already paid 30 Pounds on January 17th is last month
I paid £88 instead of paying less than the one said that this month I have to
pay it right Until February I don't have to pay just to know if it happens
that I don't know less and I can't even
null

Re: Payments

Leanne_T — Mon, 20 Jan 2025 16:56:07 GMT

Hi @Lollo83

Thanks for coming to the community.

Do you have a direct debit set up?

Have you cancelled a WiFi device contract that you were paying for?

Leanne.

Re: Payments

Lollo83 — Mon, 20 Jan 2025 17:32:32 GMT

Non ho disdetto nulla, chi è che ha disdetto il mio contratto Wi-fi non ho
fatto niente. Io cosa stiamo dicendo? Ho solamente detto che questo mese ho
già pagato che mi è arrivato il messaggio che il 26 mi dovevano togliere
dei soldi a gennaio ma ho già pagato gennaio il mese scorso e sto mese ho
pagato il 17 gennaio tre giorni fa la rata del telefonoquello detto
null

Re: Payments

XRaySpeX — Mon, 20 Jan 2025 17:35:12 GMT

@Lollo83 wrote:
I didn't cancel anything, who canceled my Wi-Fi contract I didn't do anything. What are we saying? I only said that I already paid this month that I received the message that on the 26th they had to take away some money from me in January but I already paid January last month and this month I paid the phone installment on January 17th three days ago that said
null

Re: Payments

Leanne_T — Tue, 21 Jan 2025 08:49:31 GMT

Morning @Lollo83

Thanks for coming back to us.

If you would like to discuss your account and payments, please get in touch with our mobile guides and they can check the account for you to see why you have received this message if you have already made the payment in January.

For ways to get in touch with the team, please see our Contact Us page.

Leanne.