topic Re: mobile phone in Pay as you go

mobile phone

Guieitz — Tue, 14 Jan 2025 20:10:21 GMT

I have been in Brazil for 4 months. However, I need to receive an SMS from the HMRC to access my account and file my income tax return.
My number does not receive text messages.
I tried to top up my number with a data plan to see if I could receive them. And every time I tried, I got an error after confirming the purchase in the bank app. There was no clear explanation.
I had a balance of £5, so I thought I would add another £5 and then convert that amount to the £10 data plan.
But when I added another £5 to my balance,
My account says it has been suspended.
I don't know what to do. I need the SMS with the code by the 31st and since I am in Brazil, I can't contact support.
They only receive SMS or calls.
Can someone help me, for the love of God?

Re: mobile phone

XRaySpeX — Tue, 14 Jan 2025 20:16:20 GMT

@Guieitz : Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: mobile phone

Chris_B — Tue, 14 Jan 2025 20:25:12 GMT

@Guieitz You might want to read THIS about sim hibernation and what happens with an unused sim as it sound like this is what happened. You can dial +447953 966 150 from a different phone.