topic Re: No credit with subscription pack in Pay as you go

No credit with subscription pack

Mike394 — Sun, 12 Jan 2025 17:11:48 GMT

I bought a £15 subscription pack on your site, paid the money, had confirmation email, pack came, followed instructions, set up app, but even though you have taken £15 for the pack, I have no credit.. if I’ve paid £15 where is the credit?

Re: No credit with subscription pack

XRaySpeX — Sun, 12 Jan 2025 17:20:58 GMT

It bought the pack.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: No credit with subscription pack

Plymouthbloke1 — Sun, 12 Jan 2025 18:47:12 GMT

You bought the pack with the £15 credit?

Re: No credit with subscription pack

Mike394 — Sun, 12 Jan 2025 23:57:32 GMT

It says my balance is £0.00

Sent from Outlook for iOS<>

Re: No credit with subscription pack

Mike394 — Mon, 13 Jan 2025 00:26:26 GMT

I bought a £15 subscription pack, which told me I would get 75GB, unlimited texts and unlimited minutes. So I assumed when I paid for that I would receive the pack, put the sim in my phone set it up and away I go. did all that , but nothing. But although it states on the app I bought the pack, and money gone from bank I have 0.00 balance. What am I doing wrong? Am I supposed to top up as well?? If I am then what did I pay for exactly?

Re: No credit with subscription pack

XRaySpeX — Mon, 13 Jan 2025 04:55:03 GMT

It'll say more than that. Post the exact wording.

Re: No credit with subscription pack

Mike394 — Mon, 13 Jan 2025 23:21:56 GMT

Exact wording :

”Your current balance as of today

23:18 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text

Services, reply HELP or go to ee.co.uk/textservices”.

Re: No credit with subscription pack

XRaySpeX — Mon, 13 Jan 2025 23:50:39 GMT

Your credit has been spent on buying a pack but you haven't been given the pack. If it doesn't appear by tomorrow you need to report it to CS.

Re: No credit with subscription pack

Mike394 — Tue, 14 Jan 2025 11:09:36 GMT

How do I report it, tried the free number it just asks to book call back by replying to text they send and when I do I always get

“sorry something went wrong, we were unable to book a call back

for you. Call us on 150 if you still need to speak to someone “

so I’m constantly sent around in circles.

Re: No credit with subscription pack

Mike394 — Tue, 14 Jan 2025 11:11:13 GMT

No, bought subscription pack online with bank card.

Re: No credit with subscription pack

Plymouthbloke1 — Tue, 14 Jan 2025 11:26:37 GMT

If you try and make a call to a landline or another mobile, does the call connect or does it say you’re out of credit?

Re: No credit with subscription pack

XRaySpeX — Tue, 14 Jan 2025 12:07:59 GMT

You need 25p to call CS from PAYG.

Re: No credit with subscription pack

Mike394 — Wed, 15 Jan 2025 18:11:16 GMT

Said no credit. Thankfully after days of trying to sort this, managed to get EE on the phone and they fixed it at their end. All working now. Cheers.

Re: No credit with subscription pack

Mike394 — Wed, 15 Jan 2025 18:13:28 GMT

Hi, EE fixed it after days of trying to contact them, they fixed it over the phone. What to thank you for your help with this. All the best.

Re: No credit with subscription pack

XRaySpeX — Wed, 15 Jan 2025 18:20:01 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.