topic Re: Problem with replenishing EE number in Pay as you go

Problem with replenishing EE number

Dmytro75 — Sun, 12 Jan 2025 22:10:15 GMT

Hello! Recently, I tried to top up my EE number with £5, but after topping up the balance of my non-contract EE number through one of the websites on the Internet, I received the following message:

Congrats!
Dial 150, select option 1 then 2 and enter PIN.
PIN: XXXX XXXX XXXX XXXX
Amount: 5 GBP.
Thank you.

The problem is that I am currently in Ukraine, where I purchased and activated the EE SIM card in my phone. Because of this, I cannot contact the 150 number or enter the PIN.
Could you please advise me on what to do? Thank you.

Re: Problem with replenishing EE number

Matt_124 — Sun, 12 Jan 2025 22:16:37 GMT

You can also text VO followed by the voucher number to 150 from the SIM if you can't make a call.

Are you currently getting any service on the SIM?

Re: Problem with replenishing EE number

Dmytro75 — Sun, 12 Jan 2025 22:25:38 GMT

I am currently only receiving SMS from EE. Specifically the code to log in to the EE website and roaming rates. I am unable to send an SMS to 150 from an EE SIM card.

Re: Problem with replenishing EE number

XRaySpeX — Sun, 12 Jan 2025 23:00:40 GMT

@Dmytro75 : Is that a top-up voucher code you bought from somebody else? You can only use it by texting 150 from the UK.

Re: Problem with replenishing EE number

Dmytro75 — Sun, 12 Jan 2025 23:15:49 GMT

I tried to top up my number via https://mobilerecharge.com/ and after payment I received the above message with a PIN.

Am I correct in understanding that you will not be able to help me and I will lose my funds if I am not in the UK for the next 6 months?

Regarding future top up attempts: is there a way to successfully top up my EE number from Ukraine?

Re: Problem with replenishing EE number

XRaySpeX — Sun, 12 Jan 2025 23:32:44 GMT

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

I'll try & help you all I can but don't think I'm EE. I'm just a user like you.