https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494706#M70529 <P>I would like to lower pack of PAYG and I have already text to 150 about this and followed the process but there are nothing happening on my new pack. Now, I stopped my pack and can’t get the new one</P> Sat, 11 Jan 2025 01:03:51 GMT Bantita_k 2025-01-11T01:03:51Z https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494706#M70529 <P>I would like to lower pack of PAYG and I have already text to 150 about this and followed the process but there are nothing happening on my new pack. Now, I stopped my pack and can’t get the new one</P> Sat, 11 Jan 2025 01:03:51 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494706#M70529 Bantita_k 2025-01-11T01:03:51Z https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494795#M70531 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4565486">@Bantita_k</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />What exactly was it you did text to 150 and did you get confirmation back that you had successfully changed to a new pack? Have you setup an EE online account yet to manage via the website or app and if so what does it show in your Packs when you login?<BR /><BR />Alex</P> Sat, 11 Jan 2025 11:54:20 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494795#M70531 Alex_H 2025-01-11T11:54:20Z https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494870#M70537 <P>Why can't you get a new pack? Have you tried texting ALL PACKS to 150?</P> Sat, 11 Jan 2025 15:33:55 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Change-pack/m-p/1494870#M70537 XRaySpeX 2025-01-11T15:33:55Z