topic Re: Cant proceed to buy a pack in Pay as you go

Cant proceed to buy a pack

xaviera08 — Fri, 10 Jan 2025 19:31:26 GMT

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, I tried to call 150 but it says that I currently have no packs and there are no packs I can use, is there any way i can solve this?

Re: Cant proceed to buy a pack

XRaySpeX — Fri, 10 Jan 2025 20:20:58 GMT

@xaviera08 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what is available.

Re: Cant proceed to buy a pack

xaviera08 — Fri, 10 Jan 2025 20:40:09 GMT

@XRaySpeX I am not gaining access to the platform, even without my wifi

Re: Cant proceed to buy a pack

XRaySpeX — Fri, 10 Jan 2025 23:07:06 GMT

What device are using? Is it connected to the router?

Re: Cant proceed to buy a pack

xaviera08 — Fri, 10 Jan 2025 23:17:03 GMT

sorry I'm confused, you mean a wifi router? no, I am connected to my other e-sim's internet

and I am using an iphone

@XRaySpeX

Re: Cant proceed to buy a pack

XRaySpeX — Fri, 10 Jan 2025 23:21:03 GMT

You said you were new to this mobile BB. That involves a mobile router.

In your case connect to my link over the mobile network.

Re: Cant proceed to buy a pack

xaviera08 — Fri, 10 Jan 2025 23:26:05 GMT

and the thing is, I recently topped up my credit with £30, but if I'm unable to purchase any packages, it would be very disappointing. Would it be possible to consider a refund?

Re: Cant proceed to buy a pack

XRaySpeX — Fri, 10 Jan 2025 23:29:42 GMT

Have you tried texting ALL PACKS to 150 & choosing 1?

Re: Cant proceed to buy a pack

xaviera08 — Sat, 11 Jan 2025 01:32:16 GMT

Yes I tried to, but it's giving no response after I texted back "TOPUP"

I think I tried over ten times but this keeps happening

Re: Cant proceed to buy a pack

Rach_H — Sat, 11 Jan 2025 15:15:02 GMT

Hi @xaviera08

Welcome to the Community!

We want to make selecting your pack as simple as possible, so I'd recommend getting in touch with our team, given the trouble you've been having.

Rach

Re: Cant proceed to buy a pack

xaviera08 — Sat, 11 Jan 2025 19:18:48 GMT

Hi @Rach_H , how do I get in touch with the EE customer service?

I cant' find the right section since all of the options returned to calling 150, and it does no help for me. Is there any way for me to get a refund or at least buy a pack?

Re: Cant proceed to buy a pack

XRaySpeX — Sat, 11 Jan 2025 20:19:32 GMT

Try calling CS on the Freephone no. in my sig.