topic Re: How do I cancel sim? in Pay as you go

How do I cancel sim?

Mike394 — Fri, 10 Jan 2025 14:40:04 GMT

I ordered the £15 sim, money has been taken, sim never arrived. So I will be getting a sim from another supplier now. But what happens with my £15 I paid? Do I get a refund? And when? As the EE sim will never be activated. Frustrated that EE don’t have email address and I cannot ring EE as I don’t have a working phone as I have no sim.

Re: How do I cancel sim?

Mike394 — Fri, 10 Jan 2025 14:28:37 GMT

Re: How do I cancel sim?

XRaySpeX — Fri, 10 Jan 2025 16:03:08 GMT

You would need to phone CS to say you never received your order & to claim your money back.

Re: How do I cancel sim?

Mike394 — Fri, 10 Jan 2025 16:08:35 GMT

I can’t ring because I have no sim.

Re: How do I cancel sim?

XRaySpeX — Fri, 10 Jan 2025 16:16:31 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How do I cancel sim?

Peter_W — Fri, 10 Jan 2025 16:54:55 GMT

Hi there @Mike394, welcome to the EE Community.

Like @XRaySpeX has mentioned here, we would definitely recommend contacting our customer care team.

Whilst I can understand you may no longer want this SIM, the most important thing is to make sure you know what exactly is happening with the order, then we can review your options from there.

The last thing we would want is for this to have gone through, and you end up being charged for a contract you're not using.

If you don't have a phone you can call us from another person's phone, or also through VOIP services like Skype, via the details listed here.

Peter

Re: How do I cancel sim?

Mike394 — Fri, 10 Jan 2025 17:21:13 GMT

What does the ‘+’ mean on the number?

Re: How do I cancel sim?

Peter_W — Fri, 10 Jan 2025 17:24:46 GMT

Hey again @Mike394.

+44 is the UK country code that you need to use when dialling from abroad or via a VOIP service.

this replaces the 0 at the start of a number, and can usually be inputted by holding the 0 key on your keypad.

Therefore a number starting 07 or 02 would instead be +447 or +442, respectively.

Peter