topic Re: Customer servicr in Pay as you go

Customer servicr

Soozy1 — Mon, 06 Jan 2025 17:48:14 GMT

I've been trying speak to someone regarding a disconnected sim what do you have to do none ofthe options relate to what I need

Re: Customer servicr

Soozy1 — Mon, 06 Jan 2025 17:58:05 GMT

Re: Customer servicr

Chris_B — Mon, 06 Jan 2025 18:21:29 GMT

@Soozy1 That’s not a lot to go on, can you be more specific?

Re: Customer servicr

Soozy1 — Mon, 06 Jan 2025 18:38:06 GMT

Hi I have a pay as you go Sim which isn't working lit's my mums,. I want to know if it can possibly be restored before I buy a new one.

Re: Customer servicr

XRaySpeX — Mon, 06 Jan 2025 22:55:25 GMT

In what way is it not working?

What happens when you text AL to 150 from your no. ? What does it fully report verbatim (it is free)?

Re: Customer servicr

Soozy1 — Tue, 07 Jan 2025 09:16:10 GMT

I've tried that get to certain point then none of options relate. Have even chatted on line told me to ring customer services same numbers it's ridiculous Sim deactivated I presume seldom use. Thanks for replying

Re: Customer servicr

Ali_A — Tue, 07 Jan 2025 12:21:44 GMT

Hi @Soozy1

Welcome to the Community

Is your SIM a Pay as you go? If so and you haven’t used for a while it may go into hibernation.

If you’ve had no chargeable activity on your account within 60 days we’ll contact you by text to make sure you’re still using your SIM card and that you’d like to keep your account active.

Chargeable activity is either making a call, sending a text message or topping up.

If you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. Don’t worry, at this point it’s not too late to reinstate your number by calling our Customer Service Team.
You can select any option to get through to Customer Service as the guide can pop you through to the right team.

You can find out more at How can I reinstate my account from hibernation?

Ali

Re: Customer servicr

Soozy1 — Tue, 07 Jan 2025 12:33:00 GMT

Hi I've been trying to contact customer services its a nightmare none ofvthenoptions apply and you just get directed to the app or look on line. No chat option either

Re: Customer servicr

Soozy1 — Tue, 07 Jan 2025 12:52:46 GMT

Yay all sorted thank you

Re: Customer servicr

Ali_A — Tue, 07 Jan 2025 12:59:47 GMT

That's great to hear @Soozy1

Thanks for keeping us updated with this.

Ali