topic Re: Phone turned off in Pay as you go

Phone turned off

jer_casey — Fri, 03 Jan 2025 13:13:31 GMT

Good Morning my phone was turned off before Christmas by EE I have tried every thing I know to get it turned back on but to no avail There is £30 credit in it they say phone 150 on my phone but it is turned off so can not ring any one I am in Ireland at the moment so can not call into their shop Any ideas ?

Re: Phone turned off

XRaySpeX — Fri, 03 Jan 2025 13:16:27 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone turned off

jer_casey — Tue, 07 Jan 2025 11:27:40 GMT

I have sent some emails to EE but they will not reply I am abroad and I can not call them as my phone is turned off

I tried to top up but they send a code to my phone but I do not get it as it is turned off What to do ?

Re: Phone turned off

bristolian — Tue, 07 Jan 2025 11:33:07 GMT

EE don't have a CS email contact, so who have you "sent some emails" to?!...

If your phone has been hibernated, you'll need to contact them from another working phone (+44 7953 966150) or a web-calling app such as Skype (+44 800 9566000)

Re: Phone turned off

jer_casey — Tue, 07 Jan 2025 11:49:46 GMT

This is the answer back I got

Re: Phone turned off

Katie_B — Tue, 07 Jan 2025 11:52:40 GMT

Hello @jer_casey.

The EE Online Store team won't be able to help with this.

Do you have access to Skype?

I'd recommend calling us via a web-calling app so our customer care team can help get your number activated.

Katie

Re: Phone turned off

XRaySpeX — Tue, 07 Jan 2025 12:47:27 GMT

URGENT: Remove your name from these images on a public site.