topic Pack hasn't started after topping up in Pay as you go

Pack hasn't started after topping up

KellyHB — Wed, 01 Jan 2025 18:31:30 GMT

I've had my £10 pack for years and accumulated quite a lot of data boosts, I last topped up on the 21st October.

I just topped up today (1st Jan), that's not 90 days so I'm confused as to why it's telling me I don't have a pack when I text 150.
My credit is still there unused which is good, but I didn't want to need to buy a new pack I'd like to keep the one I was on.
Why has it seemingly been cancelled without my knowledge if 90 days hadn't passed yet?

Re: Pack hasn't started after topping up

XRaySpeX — Wed, 01 Jan 2025 18:49:32 GMT

If you're on a legacy pack, as I believe you were, & you don't let it auto renew (in Nov. I guess) you've lost it & cannot buy it again.

You'll need to switch to 1 of the current packs. You'll retain your existing Boosts. Text ALL PACKS to 150 & select one.

Re: Pack hasn't started after topping up

KellyHB — Mon, 06 Jan 2025 15:38:06 GMT

Ah ok, I didn't realise they'd changed the packs. Thank you!

Re: Pack hasn't started after topping up

XRaySpeX — Mon, 06 Jan 2025 16:44:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.