topic Re: top up in Pay as you go

top up

Maddy666x — Tue, 31 Dec 2024 10:52:49 GMT

I paid £10 for a top up which I haven`t got, instead they sent me a email thanking me for joing EE.

Re: top up

Lesley_W — Tue, 31 Dec 2024 12:57:49 GMT

Hi @Maddy666x

Thanks for coming to our community.

How did you purchase your top up?

Lesley

Re: top up

Maddy666x — Tue, 31 Dec 2024 14:39:26 GMT

I made a mistake. I thought I was topping up my mobile which I thought was EE but in fact it is 02. Have just received the EE sim so as my phone is not locked I can use it anyway. It`s a Pay as you Go phone.

Re: top up

Lesley_W — Tue, 31 Dec 2024 15:21:54 GMT

Thanks for your reply @Maddy666x

So are you looking to keep and use your new EE SIM?

Lesley