topic Re: Duplicate Payment Taken in Pay as you go

Duplicate Payment Taken

9SRA — Tue, 31 Dec 2024 09:18:13 GMT

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December.

Chris_B — Tue, 31 Dec 2024 10:05:55 GMT

@9SRA You’ll need to call customer support about this. There is no account access from here.

Peter_W — Tue, 31 Dec 2024 11:31:57 GMT

Good morning @9SRA, thanks for getting in touch via the Community 😊

Like @Chris_B has mentioned here, in order for us to check what has exactly happened you'll be best off speaking with our customer care team.

You can reach them on 150 from your EE mobile, or 07953 966 150 if you're calling from another provider.

Peter