topic Re: How to activate a pack? in Pay as you go

How to activate a pack?

Cara28 — Tue, 31 Dec 2024 10:48:18 GMT

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the pack but when I try it can't send sms and says I don't have enough credit to call? How do I get it to start working? Thanks.

Re: How to activate a pack?

Cara28 — Tue, 31 Dec 2024 10:49:01 GMT

Also the £10 was taken from my account, so should be working

Re: How to activate a pack?

XRaySpeX — Tue, 31 Dec 2024 10:51:02 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: How to activate a pack?

Cara28 — Tue, 31 Dec 2024 10:54:38 GMT

I just tried to text AL to 150, seems to have gone through but no response?

Re: How to activate a pack?

XRaySpeX — Tue, 31 Dec 2024 10:58:38 GMT

You in UK?

Re: How to activate a pack?

Cara28 — Tue, 31 Dec 2024 13:28:26 GMT

Yes I'm in the UK, but was recently came back from being abroad and bought my phone abroad, could that affect it?

Re: How to activate a pack?

Leanne_T — Tue, 31 Dec 2024 14:54:19 GMT

Hi @Cara28

Thanks for coming to the community.

Do you have EE signal showing on the phone?

Could you try restarting the phone, does the reply from 150 come through after doing this?

Speak soon 🙂

Leanne