topic Re: Mobile data in Pay as you go

Mobile data

Kyronlong200412 — Mon, 30 Dec 2024 15:24:29 GMT

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help

Re: Mobile data

Linzi_H — Mon, 30 Dec 2024 18:52:22 GMT

Hi @Kyronlong200412

Welcome to the community.

Is it only data that you are having some trouble with, are calls and texts working as expected?

When you say data will not come on, do you mean you can't connect to it, or does it show online that you have no allowance remaining to use?

Linzi

Re: Mobile data

Chris_B — Mon, 30 Dec 2024 18:58:21 GMT

@Kyronlong200412 What does texting AL report back ? Credit on an account can not be used towards data usage and you need a data add on or pack for data.

Re: Mobile data

XRaySpeX — Mon, 30 Dec 2024 19:45:58 GMT

@Kyronlong200412 : Do you have a pack or data add-on? You can't use data direct from your credit.

What does texting AL to 150 from your no. fully report verbatim (it is free)?