https://community.ee.co.uk/t5/Pay-as-you-go/Unable-to-Access-Itemized-Logs-for-Unregistered-Prepay-Number/m-p/1490123#M70369 <P>Hi everyone,</P><P><SPAN>I’ve been using EE for nearly a year now with the same number and recently requested itemized logs on 09/12/2024 to recover some lost contacts. Today, I was informed that because my number is an “unregistered prepay number,” I can’t access what I believe to be my data. My request has been marked as resolved, and I’ve been advised to contact customer services instead.</SPAN></P><P><SPAN>Just to clarify, I top up my phone via direct debit each month and can sign into EE.co.uk to manage my payments and access the community forum.</SPAN></P><P><SPAN>I w</SPAN><SPAN>asn’t aware of this issue and am quite disappointed. Has anyone else experienced something similar or have any advice on how to resolve this?</SPAN></P><P><SPAN>Th</SPAN><SPAN>anks in advance for your help!</SPAN></P> Mon, 30 Dec 2024 09:36:13 GMT darrenahill 2024-12-30T09:36:13Z https://community.ee.co.uk/t5/Pay-as-you-go/Unable-to-Access-Itemized-Logs-for-Unregistered-Prepay-Number/m-p/1490123#M70369 <P>Hi everyone,</P><P><SPAN>I’ve been using EE for nearly a year now with the same number and recently requested itemized logs on 09/12/2024 to recover some lost contacts. Today, I was informed that because my number is an “unregistered prepay number,” I can’t access what I believe to be my data. My request has been marked as resolved, and I’ve been advised to contact customer services instead.</SPAN></P><P><SPAN>Just to clarify, I top up my phone via direct debit each month and can sign into EE.co.uk to manage my payments and access the community forum.</SPAN></P><P><SPAN>I w</SPAN><SPAN>asn’t aware of this issue and am quite disappointed. Has anyone else experienced something similar or have any advice on how to resolve this?</SPAN></P><P><SPAN>Th</SPAN><SPAN>anks in advance for your help!</SPAN></P> Mon, 30 Dec 2024 09:36:13 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Unable-to-Access-Itemized-Logs-for-Unregistered-Prepay-Number/m-p/1490123#M70369 darrenahill 2024-12-30T09:36:13Z https://community.ee.co.uk/t5/Pay-as-you-go/Unable-to-Access-Itemized-Logs-for-Unregistered-Prepay-Number/m-p/1490126#M70370 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4308945">@darrenahill</a>&nbsp;: You may see your last 30 days usage in your online EE account.&nbsp;</P> Mon, 30 Dec 2024 09:49:12 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Unable-to-Access-Itemized-Logs-for-Unregistered-Prepay-Number/m-p/1490126#M70370 XRaySpeX 2024-12-30T09:49:12Z