Hibernation query

Tabby6 — Fri, 20 Dec 2024 22:28:23 GMT

@Jon_K wrote:

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number.

When would my phone number go into hibernation?

If you’ve had no chargeable activity on your account for 60 days, we’ll send you a text to make sure you’re still using the SIM card and you’d like to keep the account active.

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Customer Care team.

My number has been placed in hibernation; how can I stop this?

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.

After 273 days the number will be recycled and lost.

What is a chargeable activity?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.

Topping up your account.

Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.

Any of the chargeable activities can be made in the UK and abroad to keep the account active.

If you have any questions, just tap “Reply” below.

Re: Hibernation query

Leanne_T — Tue, 17 Dec 2024 08:08:11 GMT

Hi there @Tabby6

Thanks for coming to the community 🙂

Do you have a hibernation query we can help you with?

Leanne.

Re: Hibernation query

Tabby6 — Tue, 17 Dec 2024 08:10:52 GMT

Hi Leanne,
I'm in Asia, forgot to do the 5 monthly texts or calls and my account has
been closed. Don't think I can reopen it while still travelling.

Re: Hibernation query

Leanne_T — Tue, 17 Dec 2024 08:19:50 GMT

Hi @Tabby6

Thanks for the quick reply,

To get the hibernation looked into, please call us and the team will see if this can be removed for you.

Our Contact Us from Abroad page has numbers to call from any other phone. Or, you can call us using a VoIP such as Skype on +44 800 9566000.

Let me know how you get on.

Leanne 🙂

topic Re: Hibernation query in Pay as you go

Hibernation query

When would my phone number go into hibernation?

My number has been placed in hibernation; how can I stop this?

What is a chargeable activity?

Re: Hibernation query

Re: Hibernation query

Re: Hibernation query