topic Re: Top up in Pay as you go

Top up

Ohenetwo — Wed, 04 Oct 2023 19:23:47 GMT

@I bought a top up voucher but I have no data to top send a message to 150. How can I use the voucher

Re: Top up

XRaySpeX — Wed, 04 Oct 2023 19:29:27 GMT

@Ohenetwo : You don't need data nor any credit to send a text to 150. They are free.

Re: Top up

julian307 — Fri, 20 Dec 2024 11:22:27 GMT

Hi I have bought £10 voucher and tried several times to send the message to 150 to get topped up. But message is sitting in my outbox unsent.

When I try ee freephone number, i get recorded message "It looks like you dont have enough credit to make this call. You'l need to topup first"

But I'm only calling to top up!

Can you help?

Re: Top up

Peter_W — Fri, 20 Dec 2024 13:31:56 GMT

Good afternoon @julian307, thanks for getting in touch via the Community 😊

What number is it you're calling here?

If you ring 150 without any credit, it should redirect you to the option to top-up, and you can follow the instructions from there to redeem your voucher.

Peter

Re: Top up

Helynda19814 — Wed, 02 Apr 2025 14:09:38 GMT

Hi, I am asking the question which is exactly the same as Julian, please see above, & getting the exact same response from 150. So I can’t use it! Please advise. Thank you

Re: Top up

Helynda19814 — Wed, 02 Apr 2025 14:14:01 GMT

Hi Julian, did you manage to resolves your problem as I can’t use my voucher either! My 150 responses are the same as yours too. Thank you

Re: Top up

Ali_A — Wed, 02 Apr 2025 16:33:15 GMT

Hi @Helynda19814

Can you try switching your phone off for a few minutes and back on, then try again?

If you have a voucher code, you can Text 150 with VO,  then a space and then the 16-digit voucher number, for example, VO 1234567891234567.

Alternatively, you can top up online using our fast top-up page Top Up | Payg | EE

Have a look at our Top up your pay as you go mobile page for more information.

Ali

Re: Top up

XRaySpeX — Wed, 02 Apr 2025 17:18:16 GMT

@Helynda19814 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.