topic Monthly pay as you go pack in Pay as you go

Monthly pay as you go pack

carias73 — Fri, 20 Dec 2024 10:16:13 GMT

I want to get a subscription pack/plan for £5 per month. I had this until recently but I forgot to update my debit card when the pack was due to be renewed and I think the plan was deactivated. I can only see packs/plans for £10 and upwards. There is a 10% discount on recurring monthly packs with a direct debit which is what I had, only it was £5 (£4.50 with discount). Any advice appreciated.

Re: Monthly pay as you go pack

Peter_W — Fri, 20 Dec 2024 12:59:52 GMT

Hey there @carias73, welcome to the EE Community.

When looking at our current pack range, £10 is the lowest price we currently offer, but there definitely have been £5 options in the past.

If you try sending us a text with ALL PACKS to 150, what options does it present?
Peter

Re: Monthly pay as you go pack

carias73 — Fri, 20 Dec 2024 14:39:38 GMT

Hi Peter, here is the message.

Re: Monthly pay as you go pack

Peter_W — Fri, 20 Dec 2024 15:00:23 GMT

Cheers @carias73, is that the pack you were wanting?

If that's all good, you can reply YES to the message and it should get this applied for you.

Peter

Re: Monthly pay as you go pack

carias73 — Fri, 20 Dec 2024 16:13:48 GMT

Thanks Peter, that worked 👍

Re: Monthly pay as you go pack

Peter_W — Fri, 20 Dec 2024 16:17:39 GMT

I'm really glad to hear that @carias73!

Have a great weekend, and I hope you have a Merry Christmas too 😊

Peter

Re: Monthly pay as you go pack

XRaySpeX — Fri, 20 Dec 2024 18:26:52 GMT

You had a legacy pack. If a legacy pack doesn't auto renew (perhaps by EE deliberately withdrawing it) you can't then buy it manually. However you can buy 1 of the latest packs & you will retain the previous free boosts.