topic My pack didn't renew automatically in Pay as you go

My pack didn't renew automatically

Ashley1101 — Mon, 16 Dec 2024 10:06:05 GMT

I have topped up my account but it didn't renew automatically.

Re: My pack didn't renew automatically

Peter_W — Mon, 16 Dec 2024 12:29:03 GMT

Welcome to the EE Community 😊

If you haven't already, can you please try sending us a text with NOW to 150 to see if this helps activate the pack?
Peter

Re: My pack didn't renew automatically

XRaySpeX — Mon, 16 Dec 2024 15:14:59 GMT

@Ashley1101 : Which pack did you have? I guess it was a £10 pack but what is it made up of?

Re: My pack didn't renew automatically

Tetiana5 — Thu, 19 Dec 2024 08:28:21 GMT

Hi, I have the similar issue but in addition it says I don't have credit while clearly the credit is there. Texting to 150 didn't help.

Re: My pack didn't renew automatically

Alex_H — Thu, 19 Dec 2024 11:49:51 GMT

Hi @Tetiana5,

Welcome to the EE Community

What was the reply when you text NOW to 150 or PACK10 to 150 if it is the £10 pack you want?

Are you not able to purchase the £10 pack via your online account with your credit?

Alex

Re: My pack didn't renew automatically

Tetiana5 — Thu, 19 Dec 2024 11:59:29 GMT

A response from 150 was that I don't have enough credit - which was not true as on my account the credit was 10 pounds this morning and when I have texted Balance to 150 it confirmed I have 10 (I have topped up yesterday - just for information). As it felt like a looped situation and texting Now didn't help I have found a number and called to a support and they've solved it for me.

Thanks.

Re: My pack didn't renew automatically

Alex_H — Thu, 19 Dec 2024 12:42:12 GMT

@Tetiana5 Thanks for the update, I am glad to hear one of our guides helped get it resolved for you.

Alex

Re: My pack didn't renew automatically

Oleksandr6 — Sat, 19 Apr 2025 06:49:16 GMT

similar. same situation. only I can't call. because I don't understand English

Re: My pack didn't renew automatically

Oleksandr6 — Sat, 19 Apr 2025 06:59:01 GMT

I topped up my package with £30 yesterday. It's not updating automatically today. Please do something.

Re: My pack didn't renew automatically

Oleksandr6 — Sat, 19 Apr 2025 07:36:45 GMT

Вчера я пополнил свой пакет на £30. Сегодня он не обновляется автоматически. Пожалуйста, сделайте что-нибудь.

Re: My pack didn't renew automatically

Ali_A — Sat, 19 Apr 2025 09:49:04 GMT

@Oleksandr6

Please can you try sending us a text with NOW to 150 to see if this activates the pack?

Ali

Re: My pack didn't renew automatically

XRaySpeX — Sat, 19 Apr 2025 12:18:08 GMT

@Oleksandr6 : What does texting AL to 150 from your no. fully report verbatim (it is free)?