topic Re: Pack renewal in Pay as you go

Pack renewal

Annoyed221 — Sun, 15 Dec 2024 17:05:38 GMT

I am having this issue. I had enough credit for it to renew but it is saying I need to add credit. If I buy the pack will it affect all my accumulated data/boosts please? Thanks

Re: Pack renewal

Annoyed221 — Sun, 15 Dec 2024 08:14:06 GMT

Having exactly the same issue, been two days now and I didn’t realise it hadn’t so I ended up using some of my credit 🤬 still more than enough for it to renew so I’m at a loss as to what to do

Re: Pack renewal

Rach_H — Sun, 15 Dec 2024 15:45:06 GMT

Hi @Annoyed221

Welcome to the Community!

If you still have enough credit for the pack then you can text 'NOW' to 150 to start your new pack, and you will still have access to all your boosts, however, if you do not start a new pack, you will not be able to access your boosts.

Rach

Re: Pack renewal

Annoyed221 — Sun, 15 Dec 2024 15:59:41 GMT

Hi there, thanks for replying unfortunately I have tried that and I get the reply saying I need to add credit(I have credit)

Re: Pack renewal

Annoyed221 — Sun, 15 Dec 2024 16:01:02 GMT

Re: Pack renewal

Annoyed221 — Sun, 15 Dec 2024 16:02:47 GMT

Re: Pack renewal

XRaySpeX — Sun, 15 Dec 2024 16:41:00 GMT

@Annoyed221 : You had a legacy pack. If a legacy pack doesn't auto renew (perhaps by EE deliberately withdrawing it) you can't then buy it manually. However you can buy 1 of the latest packs & you will retain the previous free boosts.

Re: Pack renewal

Annoyed221 — Sun, 15 Dec 2024 18:03:30 GMT

Thanks for replying. I did try buying a new pack but the reply said I need to top up which is not the case