topic Topped up last night, but plan did not continue today. in Pay as you go

Topped up last night, but plan did not continue today.

DaveSpillett — Sat, 14 Dec 2024 17:59:21 GMT

On PAYG data pack, due to renew today, topped up last night, but no renewal has happened. Currently showing 0MB data available as has been the case all day, which is rather inconvenient. Can't find anything useful in account settings, the online support maze, or in the phone call automated support maze via 150, nor does there seem to be a way to get hold of a human to report the matter to.

I *can* see how to get my number unlocked, so I can transfer elsewhere… Anyone have a hint at how to get this matter sorted without resorting to that?

Re: Topped up last night, but plan did not continue today.

XRaySpeX — Sat, 14 Dec 2024 18:22:56 GMT

Just buy the pack you want from the credit you topped up.

Re: Topped up last night, but plan did not continue today.

DaveSpillett — Sat, 14 Dec 2024 21:41:24 GMT

Would buying the new pack affect any boosts that are associated with the previous arrangement?

Re: Topped up last night, but plan did not continue today.

XRaySpeX — Sat, 14 Dec 2024 21:46:49 GMT

No, you'll be buying the same pack.

Re: Topped up last night, but plan did not continue today.

DaveSpillett — Sun, 15 Dec 2024 15:37:23 GMT

The pack I was originally on (2Gb, a couple of hundred minutes) is no longer available. This may be part of the error. Signing up for the equivalent (same price) pack (8Gb, 500 minutes) has worked and maintained the boosts previously added. I got a text for every one of the past boosts as it was added shortly after the pack activated. Data is currently flowing freely.

Re: Topped up last night, but plan did not continue today.

XRaySpeX — Sun, 15 Dec 2024 16:28:44 GMT

That's right! You had a legacy pack. If a legacy pack doesn't auto renew (perhaps by EE deliberately withdrawing it) you can't then buy it manually. However you can buy 1 of the latest packs & you will retain the previous free boosts, as you discovered.